Case Study: Total Compliance LTD Uses Rocket Matter to Streamline Operations for Global 35-Member Firm

Total ComplianceHeadquartered in London, with regional hubs in Boston, Curacao, and Amsterdam, Total Compliance Ltd is a highly motivated professional services firm providing services in Corporate, Commercial, Intellectual Property, Litigation, and Regulatory Compliance & Change practice areas.
With 35 members they are big enough to undertake the largest project of any of their clients, yet thorough and detailed enough to service their smallest needs. “We don’t assume client loyalty. We earn it,” their motto proclaims.

Law practice management system for a global practice

With clients and staff around the globe, Total Compliance needed a cloud-based, accessible practice management system to manage their practice. “We were working on a large, multi-national project for an important client. We had to coordinate efforts between several of our Total Compliance offices: London, Curaçao, Boston, Amsterdam,” says director, Filippe Scalora. “Rocket Matter kept us literally and figuratively on the same page.”

We wanted software that was cloud based, that would allow us instant access from a multitude of platforms and devices, and that was Mac compatible. Check. Check. Check.

Tracking progress and delivering to clients ahead of time

Rocket Matter allows attorneys and project managers to easily track, update, and assign tasks. They can then associate tasks with matters and easily bill for their time. Drag-and-drop utility allows users to prioritize tasks and tag them to assemble a Getting Things Done™ system. “We could track tasks and progress, improve communication and ultimately, deliver ahead of time,” says Mr. Scalora.

Taking mobility to a whole new level: Worldwide!

Recognizing that the law office no longer has four walls, Rocket Matter is built for lawyers on the go. Along with a robust native iPhone app, the application can be used with any mobile device capable of running a full browser — the software is optimized for usage on all tablets, and the Palm Pre, Windows Mobile, Android, and modern Blackberries. “All Total Compliance employees and management use the iPad link and have the iPhone app pre-installed,” says Mr. Scalora. “Wherever we go, Rocket Matter software goes with us.” With the Rocket Matter iPhone native app, users can quickly access important client data on the go, record client-specific billable activity as it occurs, and view and add contact data and calendar events, anytime from anywhere.

Using Rocket Matter results in an efficient firm

From calendaring and time entry to legal billing and easy document assembly, Rocket Matter ramped up the firm’s efficiency around the globe.
Mr. Scalora pointed to one word that describes how Rocket Matter improves the firm’s operation – Efficiency: “Using Rocket Matter allowed our global offices at Total Compliance to streamline our efforts and accomplish tasks quicker and more effectively. That’s what we strive for as a business and what Rocket Matter helps us to accomplish.”

Seamless integrations

Rocket Matter integrates with many of the applications that lawyers use and love including Dropbox, Evernote, Chrometa, Google Calendar, Skype, and Quickbooks. “We particularly like the Dropbox integration feature,” says Mr. Scalora. “It allows us to become almost exclusively ‘virtual.’ We also enjoy the interactivity of the interface. It seems to anticipate how we would like to use it and perform accordingly, which makes the learning curve practically non-existent.”

Helpful and knowledgable support

Mr. Scalora points out Kim, Rocket Matter’s first hire five years ago, underscoring the company’s commitment to excellent support services: “Our rep at Rocket Matter is Kim. She’s always available on skype and is very knowledgeable. She answers our questions thoroughly and offers helpful suggestions. At Total Compliance, we have to deliver quickly while exceedingly our clients’ expectations.”
Rocket Matter’s cloud-based, mobile-enabled, law practice management software helps Filippe Scalora’s global firm, Total Compliance LTD, effectively and efficiently manage the workload of dispersed members in offices around the world, and on the go.
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