Not Miserable Continuing Legal Education

The Least Miserable Way to Earn CLE (Continuing Legal Education)

EDITORS NOTE: Outkick CLE bills itself as “The least miserable way to earn CLE.” Anyone who’s attended or viewed endless hours of continuing legal education programs – often to learn, but sometimes, just to fulfill mandatory requirements – will recognize the pithy statement as a standard that’s yearned for. The provider achieves this lofty goal […]

Law firm client service infographic

10 Ways to Make Your Clients Happy (Infographic)

A delightful experience with your firm means happy clients, and happy clients remain loyal and refer you. And, since the vast majority of new business comes from existing clients, exceptional service serves as an effective business development strategy. Keeping your clients happy is not just the right thing to do. It pays! Employ these 10 […]

Lawyer mentor tips

Practical Tips for Lawyers on How to Find a Mentor

For generations most law schools have focused on teaching students to “think like a lawyer” rather than how to actually practice law. Since the Great Recession, many who hoped to learn those skills on the job find themselves starting their own practice. They may long for a mentor to show them the ropes. But just […]

Legal Research Tools

Top Legal Research Browser Extensions, Plugins, and Add-Ons

As a former law firm librarian during the days when cite checking meant ruffling through maroon-colored hardbound books, today’s legal research options seem revolutionary. Lawyers, librarians, and paralegals no longer have to sit at dedicated Westlaw and Lexis terminals. They simply open a browser on their computer or whatever device is handy, and begin typing. […]

law firm client service teams

Law Firm Client Service: Building Your A-Team

Excellent client service should be at the core of what law firms do. It’s what clients, in an increasingly competitive legal services market, have come to expect and demand. It’s how all “business development” conversations should start. Consider your clients as partners. Listen to them. Learn everything about them. Learn from them. This extends to […]

paperless law office

The Paperless Law Office Checklist (Infographic)

Moving to a paperless law office will save your firm money, time and space but what do you need to get started? We’ve compiled a checklist of essential systems, tools, and best practices to help you transition to, and maintain a paperless law office. Establishing a paperless law office requires motivation, habit-forming processes, systems, and […]

law firm client service

How to Use Lean Metrics to Measure and Deliver Exceptional Law Firm Client Service

You may have heard of the popular business improvement methodology known simply as the Lean Approach. Many businesses are adopting part or all of the powerful strategies to reduce waste and increase output. What you may not have realized, is that one of the core concepts of the lean approach is to maximize the value customers receive. […]