A delightful experience with your firm means happy clients, and happy clients remain loyal and refer you. And, since the vast majority of new business comes from existing clients, exceptional service serves as an effective business development strategy. Keeping your clients happy is not just the right thing to do. It pays!
Employ these 10 manageable ways to delight your clients and exceed their expectations. For more, check out More Clients, Happy Clients: The Law Firm Guide to Delivering Exceptional Service.
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