Professional keynote speaker, bestselling customer service author and law firm consultant Micah Solomon, one of America’s leading business keynote speakers for conferences and company events, hosts a webinar on the importance of customer service for law firms and the legal industry.
Boca Raton, FL- September 4, 2012 – Rocket Matter®, the leading web-based legal practice management and time and billing software, today announces a webinar featuring Micah Solomon, one of today’s most renowned business keynote speakers and customer service experts. The webinar is titled: “Building a Competitive Advantage Through Customer Service—For Law Firms”.
The Financial Post has dubbed Micah Solomon a “new guru of customer service excellence.” In this first-ever joint webinar with Rocket Matter, Solomon will explore competitive advantages a legal practice can embrace in the New Year. He will focus on culture, strategy, and methodology standards that are critical to successfully serving legal clients. Drawing from his book “High-tech, High-touch Customer Service,” Micah will point out the important skills that are necessary in defining great customer service in the legal industry.
“We’ve grown our own business by using Micah Solomon’s powerful customer service techniques,” says Rocket Matter CEO Larry Port. “We value the importance our law firms place on having unparalleled attention. In turn, we think our clients in the legal industry can learn how to help out their own clients better and get great word of mouth through what Micah has to say.”
In this webinar, Micah Solomon will focus on real life stories about successful and unsuccessful customer service. He will also delve into customer service in all forms—in person, on the web, via social media, and through traditional means as well.
“Building a Competitive Advantage Through Customer Service” is the first webinar Micah Solomon will do with Rocket Matter. The free webinar will take place on January 17, 2013 at 12:00 PM. Further information and registration is available at https://www.legalproductivity.com/webinars/.
About Rocket Matter:
Rocket Matter, LLC (URL: https://www.rocketmatter.com) provides Rocket Matter®, the leading online legal practice management and time tracking application for small to mid-sized law firms. The benefits of Rocket Matter® include increased security, business continuity, decreased technology infrastructure and maintenance costs, and improved return on investment for information technology expenses. Launched in February 2008, Rocket Matter’s corporate headquarters is in Boca Raton, FL.
About Micah Solomon:
Micah Solomon is one of America’s leading business keynote speakers for conferences and company events, authors, and hands-on consultant on the customer experience, customer service, 21st-century marketing, company culture, and social (and antisocial!) media.
His expertise has been featured in NBC, ABC, CBS, and FOX television programming, as well as in Harvard Business Review, Forbes, FastCompany, Inc. Magazine, Bloomberg BusinessWeek, The Washington Post, and elsewhere.
Micah is a successful entrepreneur and business leader himself in a variety of fields: from building industry-leading brands in manufacturing and entertainment to investing in technology behind Apple’s Siri. Learn more:http://www.micahsolomon.com or via telephone: 484-343-5881 or email: micah(at)micahsolomon(dot)com