Rocket Matter https://www.rocketmatter.com Making the Lives of Lawyers a Whole Lot Easier Mon, 25 Sep 2017 13:50:58 +0000 en-US hourly 1 A legal podcast featuring business, tech, and all things to make law firms more profitable. The 10 Minute Law Firm Podcast is informative, entertaining, and if you find it absolutely horrible, it will be mercifully over soon. Your host is Larry Port, CEO of Rocket Matter, who has worked with thousands of firms to improve their efficiency and bottom line. Rocket Matter, LLC clean Rocket Matter, LLC info@rocketmatter.com info@rocketmatter.com (Rocket Matter, LLC) Making the Lives of Lawyers a Whole Lot Easier Rocket Matter http://media.blubrry.com/10_minute_law_firm_podcast/content.blubrry.com/10_minute_law_firm_podcast/10_Minute_Law_Firm_Podcast.jpg https://www.rocketmatter.com 77784083 Proofreading Software that Helps you Perfect Your Legal Documents https://www.rocketmatter.com/technology/proofreading-software-that-helps-you-perfect-your-legal-documents/ https://www.rocketmatter.com/technology/proofreading-software-that-helps-you-perfect-your-legal-documents/#respond Mon, 25 Sep 2017 13:30:10 +0000 https://www.rocketmatter.com/?p=25145   Corporate transactional documents must be accurate, attractive, and polished. You can’t have spelling or grammatical mistakes, and formatting needs to be consistent. However, that’s easier said than done when you’re pressed for time with a tight deadline. Of course, having a second set of eyes review your work always helps. But what if that second set […]

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proofread

 

Corporate transactional documents must be accurate, attractive, and polished. You can’t have spelling or grammatical mistakes, and formatting needs to be consistent. However, that’s easier said than done when you’re pressed for time with a tight deadline.

Of course, having a second set of eyes review your work always helps. But what if that second set of eyes was a computer rather than a person?

Computer-assisted review is an innovative and elegant solution. In the legal field, we usually think of this term in the e-discovery context, but it applies whenever a program helps a person accomplish a task. Computer-assisted review has been used by professional editors for years. A simpler term is “proofreading and editing” software. Such software doesn’t have to be complicated, and there’s no need for training. Here are two programs that work within familiar word processing software and can help you proofread your work:

PerfectIt
PerfectIt checks capitalization of words, phrases, and headings; punctuation of bullet points and lists; hyphenation of prefixes, suffixes, terms of art, and defined terms; paired punctuation, such as quotation marks; presentation of numbers; and spacing between words and sentences. It also checks for and enforces the legal writing and style guidance found in The Red Book: A Manual On Legal Style by Bryan Garner and certain terms of art found in Black’s Law Dictionary.

PerfectIt is widely used by professional editors and has been retooled for use on legal documents such as complex corporate transactions. PerfectIt also now includes a built-in style sheet for lawyers called American Legal Style.

Contract Companion
Contract Companion does an outstanding job of ensuring consistent substantive use of defined terms and legally operative phrases. The program guides you through the necessary review of checking defined terms for proper substantive use throughout. It can sort defined terms and prioritize the review based on risk.

You can also use Contract Companion to review cross-references, which are a key part of every contract. With it, you can check that each cross-reference accurately refers to the correct clause or section indicated and references a section, chapter, or term that actually exists in the document.

Bottom line: Software can’t replace lawyers. However, it can dramatically reduce the amount of time that must be spent on proofreading, while still leaving every editorial decision up to a lawyer. Proofreading and editing with the assistance of tools like PerfectIt and/or Contract Companion can help the senior lawyer who is overly-familiar with her written work to find errors that she may otherwise have skipped. It can also help junior lawyers to find errors that they may not have realized were wrong. For any lawyer, these are valuable tools for managing the details of your document and producing perfect work.

Ivy B. Grey is the author of American Legal Style for PerfectIt, which is a proofreading and editing program for lawyers that runs inside of Microsoft Word. It adds polish, reduces frustration, and saves non-billable time. She is also a senior attorney at Griffin Hamersky LLP and has been named as a “Rising Star” in the New York Metro Area for four consecutive years.

 

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5 Benefits of Attending Legal Conferences (Infographic) https://www.rocketmatter.com/general/5-benefits-attending-legal-conference-infographic/ https://www.rocketmatter.com/general/5-benefits-attending-legal-conference-infographic/#respond Fri, 22 Sep 2017 13:00:04 +0000 https://www.rocketmatter.com/?p=25178 The next six months is a busy time for legal conferences, which means there will be a ton of opportunities for attorneys to further their education and network with peers and experts. With so many conferences to choose from, you should have no problem finding one or two to attend. This handy infographic breaks down the top five benefits […]

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The next six months is a busy time for legal conferences, which means there will be a ton of opportunities for attorneys to further their education and network with peers and experts. With so many conferences to choose from, you should have no problem finding one or two to attend. This handy infographic breaks down the top five benefits of doing just that.

Click to enlarge and share if you love!

5 Benefits of Attending Legal Conferences

5 Benefits of Attending Legal Conferences

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Hurricane Irma Nursing Home Tragedy: How to Help https://www.rocketmatter.com/in-the-news/hurricane-irma-nursing-home-tragedy-part-of-a-bigger-problem/ https://www.rocketmatter.com/in-the-news/hurricane-irma-nursing-home-tragedy-part-of-a-bigger-problem/#respond Thu, 21 Sep 2017 15:25:09 +0000 https://www.rocketmatter.com/?p=25160   As Florida still deals with the aftermath of Hurricane Irma, we unfortunately hear about more and more tragedies that occurred during the storm. However, perhaps the most horrific story of all was the death of nine nursing home residents at The Rehabilitation Center at Hollywood Hills. While the center itself survived the storm, they did lose power. […]

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hurricane irma nursing home

 

As Florida still deals with the aftermath of Hurricane Irma, we unfortunately hear about more and more tragedies that occurred during the storm. However, perhaps the most horrific story of all was the death of nine nursing home residents at The Rehabilitation Center at Hollywood Hills.

While the center itself survived the storm, they did lose power.  During September in Florida the average weather forecast hovers around 90, so temperatures rose inside the nursing home quickly. Conditions were sweltering and absolutely unbearable.

Within a few days, eight people from the home died—either in the home itself or after being evacuated to a hospital. A ninth person died almost a week later. There are reports that the victims had temperatures up to 109.9.

This tragedy has raised some bigger questions about how something like this can take place and how to avoid it from happening again. Also, people want to know how they can help the elderly—especially when the person is a loved one. So we spoke with Erika Dine, founding partner of Dine & Moneymaker, an elder law firm in Florida, to get some answers. 

Here’s what she had to say:

Including this nursing home, about 150 nursing homes were still without power in Florida days after the storm. How is this possible and what can people do to help?
This storm hit the entire state leaving few resources for citizens to share. There was a lack of fuel to run generators, and generators were not sufficient to supply enough energy to run air conditioning systems. There was also a lack of staff due to evacuations and antiquated rules for emergency preparedness for facilities. These things lead to last week’s tragedy.

Immediately after Irma, our office received calls from other attorneys and clients on what they should do in regards to their loved one living in a facility without power or how could they get in touch with a facility. Our advice was to call local law enforcement to do a wellness check if you can not reach the facility of your loved one and you do not know anyone else who can do a check.  Also, if someone noticed any neglect of a vulnerable person such as children or the elderly, we suggested they call the Florida Agency for Health Care Administration, the Department of Children and Families Abuse Hotline.

[Dine’s website also offers an extremely helpful link to Florida Legal Services, which is packed with resources for those who suffered in Hurricane Irma, organizations that might need extra help.]

What kind of changes need to be made to nursing homes across the state, and will such changes likely be made because of Irma?
Governor Rick Scott put into place emergency regulations for all nursing homes in the state of Florida.  The new measures mandate that nursing homes and assisted-living facilities have supplies and power to sustain operations for at least 96 hours after a power outage. Facilities must also have “ample resources, including a generator and the appropriate amount of fuel” to “maintain comfortable temperatures” over the same timeframe.

Also, in 2016, the federal government put into place new rules that Medicaid/Medicare facilities must follow for emergency preparedness.  The rules will be implemented in November 2017. Both Governor Scott and the federal rule for nursing homes and assisted living facilities will now be following similar regulations that hospitals follow for emergency preparedness.  This is a good start.

We will then need to ensure that each facility can financially meet the new regulations. We need to ask questions such as, “How can our government assist the facilities in succeeding in implementing the new mandates?” “Will state and federal governments offer tax incentives for facilities that must purchase equipment and supplies to meet the mandates?” and
“Will a subsidy be offered?”

What’s usually the biggest challenge that seniors living at nursing homes face? 
Cost of care is always the biggest challenge that seniors and disabled adults—and their families—face.  Talking with an elder law attorney who can assist you in obtaining government benefits may alleviate the challenge.

What else can people do to make sure this never happens again?
Many facilities did the right thing,  so first we need to learn from the facilities that successfully met the challenges of this last hurricane. Also, if you need to place a loved one in a facility, ask questions. For instance, family, caregivers, and guardians can make sure nursing home facilities have a disaster plan. Here’s a helpful checklist.

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[Webinar Wrap-Up] How Rocket Matter’s Atlas Gold Helps You Run a More Flexible Firm https://www.rocketmatter.com/rm-webinars/rocket-matters-atlas-gold-run-a-more-flexible-firm/ https://www.rocketmatter.com/rm-webinars/rocket-matters-atlas-gold-run-a-more-flexible-firm/#respond Thu, 21 Sep 2017 12:57:36 +0000 https://www.rocketmatter.com/?p=25186 In case you missed it (or if you want to see it again!), here are the slides and video from our recent webinar How Rocket Matter’s Atlas Gold Helps Your Run a More Flexible Firm. In this webinar, Nefra MacDonald and Ed Case discussed how Rocket Matter’s new Atlas Gold features can allow you to […]

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In case you missed it (or if you want to see it again!), here are the slides and video from our recent webinar How Rocket Matter’s Atlas Gold Helps Your Run a More Flexible Firm.

In this webinar, Nefra MacDonald and Ed Case discussed how Rocket Matter’s new Atlas Gold features can allow you to get paid faster and get more done from anywhere at any time. Such features include Communicator (our internal chat functionality), eCheck processing, and our brand-new mobile apps.

How Rocket Matter’s Atlas Gold Edition Helps You Run a More Flexible Firm from Rocket Matter on Vimeo.

Originally recorded on September 20, 2017

Presenters:

Ed Case is the Product and UX Manager at Rocket Matter. Throughout his tenure at the company, he has designed major features such as our latest user interface and the completely redesigned mobile applications. Ed also co-chairs Rocket Matter’s Product Advisory Committee, which serves as a source of targeted feedback for the company’s product improvement strategy.

Nefra MacDonald is the Business Development and Strategic Partnership Coordinator at Rocket Matter. After working in various capacities at law firms, corporations, and non-profits, she decided to use her experience to help address the pain points that practicing lawyers feel every day. Nefra currently co-chairs Rocket Matter’s Product Advisory Committee.

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Legal Freedom Fighter Series: Andrew Sta. Ana https://www.rocketmatter.com/freedom-fighters/legal-freedom-fighter-series-andrew-sta-ana/ https://www.rocketmatter.com/freedom-fighters/legal-freedom-fighter-series-andrew-sta-ana/#respond Wed, 20 Sep 2017 12:35:57 +0000 https://www.rocketmatter.com/?p=25149   We’ve seen it repeatedly throughout our history: When people’s rights are threatened, it’s the lawyers who step up to to the plate. Some are true Freedom Fighters, and they deserve special recognition. That’s why each month, we will feature lawyers who are really making a difference. Today, we are proud to feature Andrew Sta. Ana. Andrew Sta. Ana […]

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Freedom Fighters

 

We’ve seen it repeatedly throughout our history: When people’s rights are threatened, it’s the lawyers who step up to to the plate. Some are true Freedom Fighters, and they deserve special recognition. That’s why each month, we will feature lawyers who are really making a difference.

Today, we are proud to feature Andrew Sta. Ana.
Andrew Sta. Ana is the Director of Legal Services for Day One, an organization that partners with youth to end dating abuse and domestic violence through education, supportive services, legal assistance, and leadership development.  Through advocacy and direct representation in cases concerning family law, immigration, and criminal justice, Andrew works to protect the rights of young survivors.  At Day One, Andrew provides trainings on dating violence, the rights of young people within the legal system, and the use of technology regarding intimate partner violence (violence by a person against their spouse or partner.)

Throughout his career, Andrew has also advocated for the rights of low wage workers, Asian American and Pacific Islander communities, transgender people of color, immigrants, and survivors of intimate partner violence.  For his work, he has won several awards—for instance, in 2011, he was awarded a Courage award from the NYC City Anti-Violence project for his work to set up and administer a free legal clinic for LGBTQ survivors of intimate partner violence.

Here’s the interview:

What inspired you to become a lawyer in the first place?
As I grew up and came to understand myself, my community, and my world more, I learned that the law is a fundamental tool used towards justice. As the child of immigrants, a person of color, and a queer person, I also learned and observed that the law has been used both in favor of and against many communities to which I belong. For instance, as I learned historical events that included the Chinese Exclusion Act and Loving v. Virginia to Stonewall and the movement against domestic violence, I made connections between those communities and the root causes of violence and inequality. I saw the role of the law to shape what is possible.

What is your most memorable case?
While there have been plenty of memorable cases, I’ve think I’ve been most profoundly impacted by the first case that I lost and the first case that I’ve won. However, as lawyers, in the course of establishing a trusting and confidential relationship with clients, we learn a tremendous amount about their lives. For survivors of intimate partner violence, I have learned directly from survivors about what it means to be in a relationship with an abusive person and how violence becomes an increasingly terrifying part their lives. It is an extraordinary responsibility, and each case I litigate is a test of whether the law will be able to protect that individual. So in that sense, each case is memorable.

You fight on behalf of young survivors of intimate partner violence. Why is it so important that these people in particular have an outlet and a voice?
For young people in intimate relationships, there’s often a misconception that their relationships are insignificant or unserious. However, for many young people, their first intimate relationships can be the most important bonds in their life and can help shape their future relationships. For most young people, their first relationships are part of their journey to discover parts of themselves that are distinct from their family and community. For those experiencing violence in such relationships, it adds additional, sometimes terrifying layers. They might experience shame, fear, and confusion while still caring about their partner, so it’s essential that they have an outlet. Not a lot of young people expect to have such options and to be taken seriously.

What challenges do you face today that you never encountered before?
I didn’t get my first cell phone until the end of college. Even then, texting was not a common practice, I had a fairly limited minutes on my plan, and there was certainly no apps or internet access. Today, communication via technology and social media is highly-integrated for nearly everyone. For victims of intimate partner violence and for young people in particular, social media and technology present a double-edged sword. On the one hand, technology can be used as a tool to manipulate a survivor through messages and tracking. On the other, technology can be used as a tool to find safety, community, and support. For lawyers representing survivors of technology abuse, it becomes a balancing act of working with a survivor on how they navigate online spaces, what to reveal about themselves, what are the risks of posting about your life and experiences online, and how to take precautions.

If you could give one piece of advice to other lawyers across the country, what would you say?
The law is not only an important and critical instrument for social justice, but it is also most effective alongside other forms of activism, organizing, relationship building and visioning of a better world. In my work, the legal victories we gain for our clients are pieces of a larger movement that works toward a deeper shift in our personal relationships, communities, and our collective values.

If an attorney wants to get involved in social justice, how can they get started?
Fortunately, social justice movements have plenty of access points for lawyers. From volunteering, taking pro bono cases, donating, or even joining a board, there are significant resources and skills that lawyers can provide. For some, getting involved in social justice may mean finding opportunities to apply your professional skills to a cause. For others, it can be as simple as joining a planning committee for an event or helping recruit other volunteers.

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Ep 14: Prevent Missed Court Deadlines with LawToolBox https://www.rocketmatter.com/podcast/ep-14-lawtoolbox-can-prevent-missed-court-deadlines/ https://www.rocketmatter.com/podcast/ep-14-lawtoolbox-can-prevent-missed-court-deadlines/#respond Tue, 19 Sep 2017 13:31:48 +0000 https://www.rocketmatter.com/?p=25163 Did you know that missed deadlines are the number one cause of malpractice claims against attorneys? On this week’s episode of the 10 Minute Law Firm Podcast, Larry Port speaks with Jack and Carol Lynn Grow of LawToolBox. LawToolBox will automatically calculate all court deadlines with just a few clicks of a button. Using LawToolBox […]

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Did you know that missed deadlines are the number one cause of malpractice claims against attorneys? On this week’s episode of the 10 Minute Law Firm Podcast, Larry Port speaks with Jack and Carol Lynn Grow of LawToolBox. LawToolBox will automatically calculate all court deadlines with just a few clicks of a button. Using LawToolBox can also qualify you for the maximum discount in legal malpractice insurance. The best part? LawToolBox now integrates with Rocket Matter!

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Gender Bias and Productivity: What Female Lawyers Need to Know https://www.rocketmatter.com/general/gender-bias-and-productivity-identifying-the-ways-being-a-woman-lawyer-cuts-against-your-productivity-and-what-to-do-about-it/ https://www.rocketmatter.com/general/gender-bias-and-productivity-identifying-the-ways-being-a-woman-lawyer-cuts-against-your-productivity-and-what-to-do-about-it/#respond Thu, 14 Sep 2017 17:32:26 +0000 https://www.rocketmatter.com/?p=24994   Productivity generally means generating something of value. However, in a professional setting, productivity has to generate something of value to you. This should come in the form of accolades, recognition, or higher compensation. Performing tasks that benefit the office but don’t translate to professional advancement for you are, very simply, not productive. Unfortunately, such nonproductive […]

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gender bias and productivity

 

Productivity generally means generating something of value. However, in a professional setting, productivity has to generate something of value to you. This should come in the form of accolades, recognition, or higher compensation. Performing tasks that benefit the office but don’t translate to professional advancement for you are, very simply, not productive. Unfortunately, such nonproductive activities are very often delegated to women in law firms as a result of deep-seated biases regarding gender roles.

The key is to identify when such biases are at play and avoid them. Here’s how:

Don’t Do Secretarial and Paralegal Tasks.
As female attorneys, we are often asked to perform secretarial and paralegal tasks. For instance, recently a partner came into my office and asked me to make his handwritten edits to a brief. He has a computer and, presumably, knows how to use it. He also has a secretary. So while I did make the edits, I also sent him a polite email explaining it was a misuse of my time and our money for me to make his edits. Since then, when he asks me to make edits, I refer them to his assistant. Do the same. While we are conditioned to perform these tasks as “team players,” they are a profound misuse of our abilities.

Say “No” to Office Housework.
Sheryl Sandberg and Adam Grant noted in their article “Madam C.E.O., Get Me a Coffee,” that “women do the lion’s share of ‘office housework’—administrative tasks that help but don’t pay off.” This includes taking notes at meetings, scheduling calls, managing food and refreshments for events. Learn to say “No.” Why? Because, as noted by Sandberg and Grant, “These activities don’t just use valuable time; they also cause women to miss opportunities. The person taking diligent notes in the meeting almost never makes the killer point.” In other words, your valuable time should be used making intellectual contributions. If someone needs to take notes, bring in an assistant or more junior individual to perform the task.

Delegate Home and Personal Logistics.
Books like Lean In illustrate how women’s lives are overloaded with not only the normal pressures of building a career, but also the mentally draining tasks of home and childcare logistics. Solution? Hire an assistant. Services like Magic and Zirtual provide lost-cost personal assistants that will handle a variety of tasks, including finding childcare, coordinating doctor’s appointments, setting up playdates (seriously!), coordinating with childcare providers, and reserving event locations. I even use them to order and deliver dinners for when I’m entertaining guests!

Avoid Networking and Mentoring Events With Low ROIs.
Women are expected to be “social” and “nurturing.” This unfortunately means that female lawyers are roped into mentoring others in one-on-one exercises that don’t contribute directly to their own team or practice. They are expected to also entertain low-return business contacts and attend social functions. These are significant strains on female productivity.

Don’t get me wrong: Mentoring, networking, and business development can be critical to professional development. However, social functions with low ROI masquerading as networking or mentoring are not acceptable. Before accepting such an assignment, determine whether it will really enhance your productivity.  As noted by Joyce K. Fletcher of the Simmons College, “Women’s communal contributions tend simply to disappear.” Such disappearance is a sign of zero productivity. If you have nothing to show for it, you may as well not have done it.

Maria-Vittoria Carminati
Carminati is a trial attorney and litigator, women’s advocate, and founder of Carminati Law PLLC, a distributed law firm. Her practice consists of commercial and business litigation, family law, and mediation. She is licensed in NY, TX, DC and CO. Carminati speaks and writes about gender bias, micro-aggressions and advocacy for victims of sexual assault and domestic violence.  Her firm leverages technology to maximize productivity and decrease costs while delivering high-quality legal counseling and representation.

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Never Miss a Court Deadline with Rocket Matter’s LawToolBox Integration https://www.rocketmatter.com/practice-management/never-miss-a-court-deadline-with-rocket-matters-lawtoolbox-integration/ https://www.rocketmatter.com/practice-management/never-miss-a-court-deadline-with-rocket-matters-lawtoolbox-integration/#respond Wed, 13 Sep 2017 13:00:32 +0000 https://www.rocketmatter.com/?p=25028   It’s no secret that missed deadlines are a major problem for lawyers. In fact, missed deadlines are the leading cause of attorney malpractice claims. Luckily, there’s a product out there called LawToolBox that helps you with the deadline calculation nightmare—and Rocket Matter just announced that they’ve integrated with it. Rocket Matter’s new integration with LawToolBox […]

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Rocket Matter LawToolBox Integration

 

It’s no secret that missed deadlines are a major problem for lawyers. In fact, missed deadlines are the leading cause of attorney malpractice claims. Luckily, there’s a product out there called LawToolBox that helps you with the deadline calculation nightmare—and Rocket Matter just announced that they’ve integrated with it.

Rocket Matter’s new integration with LawToolBox allows you to import calendar dates for matters in jurisdictions all over the United States. This advanced synchronization will let you know when published deadlines change so you can stay on top of your game.

There’s no reason why you or your staff should spend any of your valuable time calculating dates.  Let LawToolBox and Rocket Matter take care of it for you.

Here’s how it works:

Court Rule Calendaring

Select the desired jurisdictions you want available when adding court rules to matters.

 

Rocket Matter lawtoolbox integration rules

 

Select your trigger date and the LawToolBox integration will automatically populate deadlines based on the date. You can also specify which users are to be notified regarding rule updates so you’ll never miss a deadline.

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Ep 13: How the Rocket Matter Team Makes the Lives of Lawyers a Whole Lot Easier https://www.rocketmatter.com/podcast/ep-13-rocket-matter-team/ https://www.rocketmatter.com/podcast/ep-13-rocket-matter-team/#respond Tue, 12 Sep 2017 04:01:43 +0000 https://www.rocketmatter.com/?p=25112 The team behind Rocket Matter’s new Atlas Gold release is back this week on the 10 Minute Law Firm Podcast. From the Product Advisory Committee to the deployment of software and features, Ed Case, Roberto Milian, and Nefra MacDonald discuss what it takes to ensure that Rocket Matter always continues to make the lives of lawyers a whole […]

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The team behind Rocket Matter’s new Atlas Gold release is back this week on the 10 Minute Law Firm Podcast. From the Product Advisory Committee to the deployment of software and features, Ed Case, Roberto Milian, and Nefra MacDonald discuss what it takes to ensure that Rocket Matter always continues to make the lives of lawyers a whole lot easier.

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9/11 Anniversary: The Important Lesson We’ll Never Forget https://www.rocketmatter.com/featured/911-anniversary-the-important-lesson-well-never-forget/ https://www.rocketmatter.com/featured/911-anniversary-the-important-lesson-well-never-forget/#respond Mon, 11 Sep 2017 13:56:02 +0000 https://www.rocketmatter.com/?p=25128   My husband and I lived in New York City sixteen years ago. He saw the second plane hit. We both saw the towers collapse. We will never forget even a minute of that horrific, surreal day. We will also never forget what happened in the city afterwards. While New Yorkers might be known for […]

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9/11 anniversary

 

My husband and I lived in New York City sixteen years ago. He saw the second plane hit. We both saw the towers collapse. We will never forget even a minute of that horrific, surreal day.

We will also never forget what happened in the city afterwards. While New Yorkers might be known for being tough and unfriendly, they really know how to come together when it matters most. In the days, weeks, and months after 9/11, people made eye contact with strangers. We talked to our neighbors. Thousands of people donated blood, volunteered at the Red Cross, and did whatever they could to help. We didn’t just hide in our apartments (though at times, we really wanted to do just that.) Somehow, we all knew we’d make it through and be stronger in the end because of this tragedy. And we were.

On every anniversary of that unforgettable day, we mostly think about the many people we lost. We will never forget them.

However, we also think about how New Yorkers showed the world that good will always win over evil. We think about the heroism of firefighters, police officers, emergency responders, and everyday people just looking to help. We will also never forget any of you. We will never forget that facing the worst somehow brings out the best in people. It certainly did sixteen years ago today.

 

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