Rocket Matter https://www.rocketmatter.com Making the Lives of Lawyers a Whole Lot Easier Wed, 20 Feb 2019 16:04:34 +0000 en-US hourly 1 A legal podcast featuring business, tech, and all things to make law firms more profitable. The 10 Minute Law Firm Podcast is informative, entertaining, and if you find it absolutely horrible, it will be mercifully over soon. Your host is Larry Port, CEO of Rocket Matter, who has worked with thousands of firms to improve their efficiency and bottom line. Rocket Matter, LLC clean Rocket Matter, LLC info@rocketmatter.com info@rocketmatter.com (Rocket Matter, LLC) Making the Lives of Lawyers a Whole Lot Easier Rocket Matter http://media.blubrry.com/10_minute_law_firm_podcast/content.blubrry.com/10_minute_law_firm_podcast/10_Minute_Law_Firm_Podcast.jpg https://www.rocketmatter.com 77784083 Wednesday Wisdom- Related Contacts https://www.rocketmatter.com/wednesday-wisdom/wednesday-wisdom-related-contacts/ https://www.rocketmatter.com/wednesday-wisdom/wednesday-wisdom-related-contacts/#respond Wed, 20 Feb 2019 16:04:34 +0000 https://www.rocketmatter.com/?p=27877 Rocket Matter provides the capability for firms to tie related contacts directly to matters or to contact records. Related contacts clearly and conveniently display on the matter dashboard and in the client contact record, for easy access and identification. Learn more in this week’s Wednesday Wisdom!

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Rocket Matter provides the capability for firms to tie related contacts directly to matters or to contact records. Related contacts clearly and conveniently display on the matter dashboard and in the client contact record, for easy access and identification. Learn more in this week’s Wednesday Wisdom!

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Tech Training 101 for Lawyers (Infographic) https://www.rocketmatter.com/technology/tech-training-lawyers-infographic/ https://www.rocketmatter.com/technology/tech-training-lawyers-infographic/#respond Fri, 15 Feb 2019 15:40:11 +0000 https://www.rocketmatter.com/?p=27849 How often do technology-related problems negatively impact your firm’s productivity? According to the 2018 ABA Legal Technology Survey Report, 50.1% of all respondents replied “often” (6.6%) or “sometimes” (44.4%). Not only that, but only 53.3% of lawyers indicated that they were “very comfortable” using their firm’s technology.  So where can a lawyer get the proper […]

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How often do technology-related problems negatively impact your firm’s productivity? According to the 2018 ABA Legal Technology Survey Report, 50.1% of all respondents replied “often” (6.6%) or “sometimes” (44.4%). Not only that, but only 53.3% of lawyers indicated that they were “very comfortable” using their firm’s technology.  So where can a lawyer get the proper training to overcome these obstacles? Here are 5 options lawyers can turn to in order to receive some much-needed tech training:

Tech Training 101 for Lawyers Infographic

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Forget the Heart Candy: Remembering What’s Most Important on Valentine’s Day https://www.rocketmatter.com/in-the-news/most-important-valentines-day/ https://www.rocketmatter.com/in-the-news/most-important-valentines-day/#respond Thu, 14 Feb 2019 13:50:49 +0000 https://www.rocketmatter.com/?p=27831   Happy Valentine’s Day from your friends at Rocket Matter. Sure, we know this holiday means different things for different people. Some people, especially those in the throes of a new romance, love it for obvious reasons. Others hate it (especially some people who really don’t need the reminder that they’re single.) But this year, maybe […]

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valentine's day takes on a new meaning

 

Happy Valentine’s Day from your friends at Rocket Matter. Sure, we know this holiday means different things for different people. Some people, especially those in the throes of a new romance, love it for obvious reasons. Others hate it (especially some people who really don’t need the reminder that they’re single.)

But this year, maybe Valentine’s Day can take on a new meaning.

We need no reminder about the tragedy that happened exactly one year ago today. Parkland is not very far from our headquarters in Boca Raton (some of our employees actually live there), so the horrific events that occurred at Marjory Stoneman Douglas High School last year hit very close to home in many ways. We knew students at the school and heard far too many first hand accounts about people who lost loved ones. We visited the campus, paid our respects, and even marched in solidarity with the Stoneman Douglas students themselves.

So on Valentine’s Day this year, the 1-year-anniversary of the shooting, it’s impossible not to keep those students and the school’s faculty and administration front of mind. It’s impossible not to think about the many families were shattered that day.

And it’s impossible not to hug our loved ones a little tighter and remember what’s most important in life. (Hint: It’s not the candy hearts.)

 

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Wednesday Wisdom- The Benefits of the Pre-Bill https://www.rocketmatter.com/wednesday-wisdom/wednesday-wisdom-pre-bill/ https://www.rocketmatter.com/wednesday-wisdom/wednesday-wisdom-pre-bill/#respond Wed, 13 Feb 2019 17:20:42 +0000 https://www.rocketmatter.com/?p=27839 Running a pre-bill allows you to preview your invoices before actually processing them. When you preview your invoices, you have the ability to scan them for errors or omissions and make any necessary changes so that you can run your invoices with confidence! Learn more in today’s Wednesday Wisdom:

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Running a pre-bill allows you to preview your invoices before actually processing them. When you preview your invoices, you have the ability to scan them for errors or omissions and make any necessary changes so that you can run your invoices with confidence! Learn more in today’s Wednesday Wisdom:

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Wednesday Wisdom- The Rocket Matter Bot https://www.rocketmatter.com/wednesday-wisdom/wednesday-wisdom-rocket-matter-bot/ https://www.rocketmatter.com/wednesday-wisdom/wednesday-wisdom-rocket-matter-bot/#respond Wed, 06 Feb 2019 17:49:03 +0000 https://www.rocketmatter.com/?p=27827 Did you know Rocket Matter has a virtual assistant? When sending messages to your colleagues within the matter stream or in the communicator, our software will scan the data and prompt you when it sees an opportunity to assist you with your workflow. Planning a meeting? Let the Rocket Matter Bot schedule the event for […]

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Did you know Rocket Matter has a virtual assistant?

When sending messages to your colleagues within the matter stream or in the communicator, our software will scan the data and prompt you when it sees an opportunity to assist you with your workflow. Planning a meeting? Let the Rocket Matter Bot schedule the event for you! Learn more in this week’s Wednesday Wisdom:

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How Do You Stack Up? Takeaways from our Lean Law Firm Workshop https://www.rocketmatter.com/practice-management/takeaways-lean-law-firm-workshop/ https://www.rocketmatter.com/practice-management/takeaways-lean-law-firm-workshop/#respond Mon, 04 Feb 2019 19:21:04 +0000 https://www.rocketmatter.com/?p=27811   Don’t you prefer it when CLEs are two-way discussions instead of one-way lectures? That’s what my The Lean Law Firm co-author, Dave Maxfield, and I provided to a group of attorneys last week in a half-day collaborative workshop in Columbia, South Carolina. We split up our curriculum into small, digestible chunks, interspersed with exercises and discussions […]

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Don’t you prefer it when CLEs are two-way discussions instead of one-way lectures?

That’s what my The Lean Law Firm co-author, Dave Maxfield, and I provided to a group of attorneys last week in a half-day collaborative workshop in Columbia, South Carolina.

We split up our curriculum into small, digestible chunks, interspersed with exercises and discussions to try to help attorneys go Lean. During the workshop, our lawyers began thinking of their firms as systems. They left with actionable steps they could implement immediately.

This workshop was the first time we presented The Lean Law Firm material in this way. Previously we conducted hour-long live sessions or webinars for bar associations. By collaborating with attorneys on Kanban boards, teaching them methods to predicts their revenue, identifying their most lucrative cases, and discussing their results, we came up with some pretty interesting observations:

1.  Many law firms have an imprecise notion of how many cases they have going on at a given time. In Lean, we model cases as work-in-progress (WIP) inventory that travel through a firm much the way a car goes through an assembly line. If we know the number of cases we finish in a year (our throughput rate) and our average case unit value (ACUV), then we can determine our income.

Understanding how much inventory we have in our system will tell us if we will hit our revenue goals or not.  Most participants have a general feel for their WIP, but no specifics.

2. Law firms struggle to identify their ACUV. Many lawyers in small firms, especially general practice ones, perceive their cases as so radically different from one another that they do not look for commonalities across them.

However, even if your cases are of a diverse nature, calculating  ACUV is a must if we’re going to plan our revenue.

3. Lawyers have trouble separating cycle time from the hours worked on a case. One attorney discussed a favorable settlement.  We asked what the cycle time was for the case, which is a measurement of how long a case is in a law firm from engagement to case closed and money collected.

The attorney answered “25 hours.” However, that’s not the correct answer.  After probing deeper, the total cycle time for the case was actually 17 weeks!

Knowing the amount of hours worked on a case has definite benefits, but when we’re trying to predict revenue for the year, we need to focus on how many cases a firm can complete in a given time period, which is informed by cycle time.

4. Many law firms have no idea how to set revenue targets, and if they do, they have no idea how to achieve them. Setting a revenue goal is one of the most fundamental and basic aspects of running a business, yet professional service firms are often so focused on plying their trade that they neglect to do so.

If they clear this hurdle and set a revenue target, it’s often no more than a dart thrown at a wall based on last year’s numbers.  There’s no method to it, and there are no behaviors or actions specified to arrive successfully at that number.

Chapter 10 of The Lean Law Firm describes exactly how to do this.  The first step to getting there involves our Lean key performance indicators (KPIs): ACUV, throughput rate, and cycle time.

5. Many lawyers do not separate the “sales” part of their case lifecycle from the operational lifecycle of the case. When we discussed Kanban boards with law firms, we found that most lawyers included landing a client as part of the entire lifecycle of the case.

While it is true that closing a deal is a fundamental part of the overall client lifecycle, it needs to be separated out into its own process for two reasons.  First, in order to determine cycle time, we cannot incorporate the sales process, because we’re trying to determine how long it takes us to work on and finish a case.

Second, by isolating the client intake process, a firm is better able to study it independently and optimize each component of it, resulting in better marketing and closing techniques.

 

 

 

 

 

 

 

 

 

 

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Wednesday Wisdom- Electronic Invoice Sharing https://www.rocketmatter.com/wednesday-wisdom/wednesday-wisdom-electronic-invoice-sharing/ https://www.rocketmatter.com/wednesday-wisdom/wednesday-wisdom-electronic-invoice-sharing/#respond Wed, 30 Jan 2019 16:06:21 +0000 https://www.rocketmatter.com/?p=27806 These days, email is the best way to send correspondence. With Rocket Matter, you can electronically send invoices to your clients directly through email! All you need to do is activate ‘invoice sharing’ on your matters, run your invoices as you normally would, and viola…invoices emailed! Rocket Matter: Making the lives of professionals a whole lot […]

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These days, email is the best way to send correspondence. With Rocket Matter, you can electronically send invoices to your clients directly through email! All you need to do is activate ‘invoice sharing’ on your matters, run your invoices as you normally would, and viola…invoices emailed! Rocket Matter: Making the lives of professionals a whole lot better.

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Rocket Matter Named as Finalist in 2019 Stevie Awards for Sales and Customer Service https://www.rocketmatter.com/news/2019-stevie-awards/ https://www.rocketmatter.com/news/2019-stevie-awards/#respond Thu, 24 Jan 2019 16:28:23 +0000 https://www.rocketmatter.com/?p=27777 We’re proud to announce that Rocket Matter was named a finalist in the Sales and Customer Service category as part of the 13th Annual Stevie® Awards for Sales & Customer Service. That means Rocket Matter will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program. Rocket Matter is also in the […]

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We’re proud to announce that Rocket Matter was named a finalist in the Sales and Customer Service category as part of the 13th Annual Stevie® Awards for Sales & Customer Service. That means Rocket Matter will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program.

Rocket Matter is also in the running for the 2019 People’s Choice Stevie Award for Favorite Customer Service! The general public can vote for their favorite providers of customer service through February 8. Click here to vote for Rocket Matter! (Or you can just click on the lovely image below!)

2019 Stevie Awards

 

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards® and the Stevie Awards for Great Employers.

The Gold, Silver, and Bronze Stevie placements from among the Finalists will be revealed during a gala banquet on Friday, February 22 at Caesars Palace in Las Vegas, Nevada. More than 600 professionals from across the globe are expected to attend.

“Rocket Matter’s core purpose is to make the lives of professionals a whole lot better,” says Larry Port, CEO of Rocket Matter. “I’m absolutely thrilled to be recognized for what our customers already know: We deliver extraordinary customer service to law firms, above and beyond what they traditionally experience in our industry. We are honored to be recognized for such a prestigious industry award for the fifth straight year.”

More than 2,700 nominations from organizations of all sizes and in virtually every industry, in 45 nations, were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide, working in seven specialized judging committees. More details about the Stevie Awards for Sales & Customer Service and the list of finalists in all categories are available at www.StevieAwards.com/Sales.

About Rocket Matter

Rocket Matter helps law firms offer better client service and also increase revenues by more than 20%. Founded in 2007 as the first cloud-based legal software, it has the most powerful, easy-to-use time and billing software in the industry. Also, when law firms want to go mobile, automate their practices, and save time, Rocket Matter helps them achieve those goals. With award-winning customer service based in the U.S., it’s no wonder thousands of law firms swear by Rocket Matter.

About The Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

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Wednesday Wisdom- Rocket Matter Shortcuts https://www.rocketmatter.com/wednesday-wisdom/wednesday-wisdom-rocket-matter-shortcuts/ https://www.rocketmatter.com/wednesday-wisdom/wednesday-wisdom-rocket-matter-shortcuts/#respond Wed, 23 Jan 2019 15:28:52 +0000 https://www.rocketmatter.com/?p=27774 Work at lightning speed! Shortcuts are always handy, and Rocket Matter gives you plenty of them. You can click anywhere where you see light blue font. These are “quick links” and will connect you to a new page or open a tool for convenient editing. Save yourself the few seconds it takes to type a matter […]

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Work at lightning speed!

Shortcuts are always handy, and Rocket Matter gives you plenty of them. You can click anywhere where you see light blue font. These are “quick links” and will connect you to a new page or open a tool for convenient editing. Save yourself the few seconds it takes to type a matter or client name. Use these shortcuts instead and get your work done in no time! Learn more in this week’s Wednesday Wisdom:

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A CES 2019 Roundup: The Weirdest, Coolest Tech https://www.rocketmatter.com/technology/ces-2019-roundup-weirdest-coolest-tech/ https://www.rocketmatter.com/technology/ces-2019-roundup-weirdest-coolest-tech/#respond Wed, 23 Jan 2019 13:18:01 +0000 https://www.rocketmatter.com/?p=27712   Last year, we covered the most awesome technology to come out of the largest consumer tech conference around: CES, formerly known as the Consumer Electronics Show. We thought that when it comes to innovation and sheer coolness, 2018 would be tough to beat. We were wrong. 2019 was better than ever. Here’s a look at some […]

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CES 2019

 

Last year, we covered the most awesome technology to come out of the largest consumer tech conference around: CES, formerly known as the Consumer Electronics Show. We thought that when it comes to innovation and sheer coolness, 2018 would be tough to beat.

We were wrong. 2019 was better than ever.

Here’s a look at some of the best tech to come out of this year’s conference:

An “Impossible” Burger
Who would have thought that a hamburger would be the talk of the town at CES. Well, it was—but this is no ordinary burger. In fact, it’s not really a hamburger at all. Impossible Foods presented their Impossible Burger 2.0, a vegan patty that had Digital Trends expert Drew Prindle call it “a triumph of food engineering” while his publication named it the Top Tech Winner of 2019.  It contains as much protein and iron as real beef. Meanwhile, Joan E. Solsman, a writer for CNet, said, “I haven’t eaten beef in a decade, and the new fake meat at CES comes close enough to cow to gross me out. That’s a compliment, I think.” Lots of other tech experts included the burger among the best tech to come out of CES. In other words, if you’re a vegetarian or looking to cut back on meat but you still like the taste of meat, then definitely check this popular burger out.

 

Royole FlexPai Foldable Phone
Presenting “the world’s first commercial foldable smartphone with a flexible display.” This device can be folded so it’s portable like a phone, or unfolded so it’s a little larger like a tablet. It can bend from 0 to 180 degrees, and it folds up to 200,000 times. What’s more, “when folded, one side can stream a movie and the other can provide quick access to other apps,” according to Techeblog.  Seems pretty cool to us. The phone is available in China for the equivalent of  about $1320.  Or you can wait to check out the other foldable phones on the horizon.

 

GilletteLabs Heated Razor
Want to replicate the comforts of a hot shave at a barber shop in your very own home. Well, GilletteLabs offers just that with The Heated Razor. Within seconds, this completely waterproof razor heats up and distributes heat evenly over your face during your entire shave. With adjustable temperatures up to 122 degrees and a wireless magnetic charging dock, this razor is definitely worth checking out. Gillette first offered the razors through an Indiegogo campaign and appears to be sold out, but the company said they will start working on a commercial version, too. We can’t wait!

 

Lenovo Smart Clock with the Google Assistant
This 4-inch bedside table alarm clock includes a Google-driven smart display. You can also use it to “track calendar events, ask questions, control various gadgets in your smart home (a perfect fit for the start of the day), and listen to music,” according to a review by Ars Technica. In fact, the Lenovo Smart Clock connects with every smart device in your home, supporting over 10,000 products, so you can automatically turn on your coffee make or check your security camera or, say, a camera in your baby’s room—all from your bed. Wrapped in a full fabric soft-touch cover, this clock blends nicely in any bedroom and includes a USB port so you can charge your phone. Available in the spring ($79.99.)

 

Kate Spade Scallop 2 Smartwatch
Ladies, this one’s for you: The new Scallop 2 from Kate Spade combines the best in smartwatch tech with the company’s newest, sleekest designs.  According to Digital Trends, the “Spade is no slouch.” It “runs the latest version of Google’s Wear OS, has GPS, supports contactless payments through Google Pay, and is water resistant enough for swimming.” You can purchase the watch now via Kate Spade’s website ($295.)

 

 

 

 

 

 

 

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