Rocket Matter https://www.rocketmatter.com Making the Lives of Lawyers a Whole Lot Easier Fri, 14 Dec 2018 16:09:05 +0000 en-US hourly 1 A legal podcast featuring business, tech, and all things to make law firms more profitable. The 10 Minute Law Firm Podcast is informative, entertaining, and if you find it absolutely horrible, it will be mercifully over soon. Your host is Larry Port, CEO of Rocket Matter, who has worked with thousands of firms to improve their efficiency and bottom line. Rocket Matter, LLC clean Rocket Matter, LLC info@rocketmatter.com info@rocketmatter.com (Rocket Matter, LLC) Making the Lives of Lawyers a Whole Lot Easier Rocket Matter http://media.blubrry.com/10_minute_law_firm_podcast/content.blubrry.com/10_minute_law_firm_podcast/10_Minute_Law_Firm_Podcast.jpg https://www.rocketmatter.com 77784083 Rocket Matter’s Holiday Technology Gift Guide for 2018 https://www.rocketmatter.com/general/holiday-technology-gift-guide-2018/ https://www.rocketmatter.com/general/holiday-technology-gift-guide-2018/#respond Fri, 14 Dec 2018 15:47:08 +0000 https://www.rocketmatter.com/?p=27626   Rocket Matter is excited to announce our inaugural Holiday Technology Gift Guide! We are proud to embrace the time-honored tradition of recommending how consumers might part with their hard-earned cash this holiday season in an effort to appease their loved ones. We’re techies at heart, and our list is comprised of stuff we actually […]

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holiday technology gift guide

 

Rocket Matter is excited to announce our inaugural Holiday Technology Gift Guide!

We are proud to embrace the time-honored tradition of recommending how consumers might part with their hard-earned cash this holiday season in an effort to appease their loved ones.

We’re techies at heart, and our list is comprised of stuff we actually use and love.  This isn’t stuff we read about or were sent for free as part of a PR initiative (nothing sponsored here!) This is battle-hardened, high performance stuff. You’ll find everything from small stocking stuffers to major tech purchases. 

If you missed our webinar yesterday, Rocket Matter’s Creative Manager and former Apple-store trainer Lisa Pansini joined me for a fun hour of discussion about our list.  The slideshow has links to buy items directly, and the video gives color about the items if you’re curious about them.

Slideshow:

https://www.slideshare.net/rocketmatter/rocket-matters-holiday-gift-guide

Video:

https://vimeo.com/306266460

Happy Holidays!

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Wednesday Wisdom- Multiple Timers https://www.rocketmatter.com/wednesday-wisdom/wednesday-wisdom-multiple-timers/ https://www.rocketmatter.com/wednesday-wisdom/wednesday-wisdom-multiple-timers/#respond Wed, 12 Dec 2018 16:03:05 +0000 https://www.rocketmatter.com/?p=27610 Rocket Matter gives you the ability to manage multiple timers at once! You can easily open and close timers as needed throughout the day. This way, you never have to worry about missing a moment of billable time. Stop crunching numbers at the end of the month and start using our Bill-As-You-Work Technology today!

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Rocket Matter gives you the ability to manage multiple timers at once! You can easily open and close timers as needed throughout the day. This way, you never have to worry about missing a moment of billable time. Stop crunching numbers at the end of the month and start using our Bill-As-You-Work Technology today!

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Why Lawyers Should Bring Their Dogs to the Office https://www.rocketmatter.com/attorney-wellness/why-lawyers-should-bring-their-dogs-to-the-office/ https://www.rocketmatter.com/attorney-wellness/why-lawyers-should-bring-their-dogs-to-the-office/#respond Fri, 07 Dec 2018 13:26:10 +0000 https://www.rocketmatter.com/?p=27435   As attorney wellness takes center stage across the nation—thanks in large part to the 2016 landmark study  that revealed significant substance abuse and mental health issues among practicing attorneys–people are looking for ways to reduce stress in the legal industry. Turns out that our pets might be able to help do just that. In fact, research […]

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As attorney wellness takes center stage across the nation—thanks in large part to the 2016 landmark study  that revealed significant substance abuse and mental health issues among practicing attorneys–people are looking for ways to reduce stress in the legal industry.

Turns out that our pets might be able to help do just that.

In fact, research has shown that interacting with animals not only helps reduce anxiety and stress, but it can also lower blood pressure, improve our cardiovascular health, and have positive effects on our mental and physical health in many other ways. What’s more, people who bring their dogs to work experience lower stress levels throughout the work day, report higher levels of job satisfaction, and have a more positive perception of their employer.

And plenty of lawyers can attest to this.

Personal injury attorney Justin M. Lovely says his entire office is “always stressed” dealing with their heavy injury case load. That’s why Lovely and his partner decided to bring a puppy named Bizzy into the office to lighten the mood. Bizzy (yes, that’s a play on the word “busy”) comes into the office every day so the staff have plenty of opportunities to take breaks and enjoy his company. Bringing Bizzy into the office has been a “game changer” according to Lovely, and has provided significant and much-needed stress relief.

Bizzy

While Sherwin Arzani believes being a personal injury attorney is incredibly rewarding, like Lovely, he has found the job can also be very stressful and time-consuming. About a year ago, his firm, Citywide Law Group, decided to look into ways to make the office a more enjoyable and relaxing place. “We threw around several ideas but ultimately kept coming back to one idea: Pets,” Arzani recalls. “We turn to our pets when we’re stressed out or upset at home, so why not do the same at work?” Everyone loved the idea and today, the attorneys take turns bringing their dogs into the office. Meanwhile, the tension that once filled the office is greatly reduced, if not gone.

Daisy

Pets in the office aren’t only soothing for lawyers, criminal defense attorney Ambrosio Rodriguez can vouch for how pets in the office benefits both attorneys and clients.

“Our attorneys work tirelessly and handle incredibly complicated legal matters,” he says. “When clients visit the office they’re often incredibly stressed out. Together, this can create the perfect storm for disaster.”

Lawrie

Bringing dogs into the office has worked wonders in creating a more ideal work environment at Rodriguez’s firm. “Attorneys can decompress with the dogs and enjoy their company, which helps minimize stress. This in turn pays off with our clients because when they visit the office, they walk into a more relaxed environment, which helps them feel more comfortable and leads to more open and honest conversations.”

Miami lawyer Boris Lavent is yet another believer—he considers bringing the dog into the office “a tremendous asset for the firm.”

“There’s no better remedy for a bad day than spending some quality time with my little four-legged companion, Igor,” he says. “When I’m in the office for a long stretch of time, I can get overwhelmed and stressed. However, with my dog by my side, it’s easy to take a break and get away for a little while. I’ll take him for a walk every few hours and use that time to clear my head. I’ve thought up some great legal strategies and ideas while walking around Miami with my dog in the middle of the day.”

Igor

As a personal injury lawyer, Lavent tends to represent clients who have suffered some pretty severe injuries. Physical and mental injuries can take their toll on a person and Lavent has found that having a dog in the office can help distract clients from the challenges with which they’re grappling. “When they walk through the door they can put their troubles and pain on hold and enjoy my spunky, furry sidekick,” says Lavent. “I’ve found that client satisfaction has increased significantly since my dog became a staple in the office. Igor makes me happy, and he makes my clients feel right at home.”

It makes sense, considering published studies that show that  “paws have a definitive place in mental well-being.”

Alan Beck, director of the Center for the Human-Animal Bond at Purdue University agrees. “If you look at what animals do for people and how we interact with them, it’s not surprising at all,” he says.

“It’s a special day when your own pet is right there in the office with you,” adds Arzani. “They know how to make you feel better with a simple look or nudge.”

 

 

Kristin Johnson is an executive and corporate communications professional, and founder of KSJ Communications, a communications and public relations firm. She consults with a diverse roster of clients spanning the technology, professional services, financial services, public sector, consumer, and healthcare industries. In addition to Rocket Matter, Johnson writes for various other publications as well.

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Wednesday Wisdom- Office 365 Calendar Sync https://www.rocketmatter.com/wednesday-wisdom/wednesday-wisdom-office-365-calendar-sync/ https://www.rocketmatter.com/wednesday-wisdom/wednesday-wisdom-office-365-calendar-sync/#respond Wed, 05 Dec 2018 15:52:08 +0000 https://www.rocketmatter.com/?p=27574 Have you ever wished you could create a calendar event outside of Rocket Matter and have it appear inside your Rocket Matter calendar? Well, you can do just that by utilizing our calendar sync with Office 365! Our office 365 integration is a two-way sync, so whether you book your events in Outlook or in […]

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Have you ever wished you could create a calendar event outside of Rocket Matter and have it appear inside your Rocket Matter calendar? Well, you can do just that by utilizing our calendar sync with Office 365!

Our office 365 integration is a two-way sync, so whether you book your events in Outlook or in Rocket Matter, both calendars will be consistent. Staying organized has never been easier! Learn more in the video below:

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Top 6 Benefits of Legal Document Automation (Infographic) https://www.rocketmatter.com/general/top-6-benefits-of-legal-document-automation-infographic/ https://www.rocketmatter.com/general/top-6-benefits-of-legal-document-automation-infographic/#respond Fri, 30 Nov 2018 14:34:07 +0000 https://www.rocketmatter.com/?p=27560 Document automation allows lawyers to easily convert existing documents into flexible, automated forms which, in turn, helps them draft matter-specific documents with ease. This process can help a law firm provide services faster and more efficiently than ever before. Still not using a document automation software in your law firm? Take a look at these […]

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Document automation allows lawyers to easily convert existing documents into flexible, automated forms which, in turn, helps them draft matter-specific documents with ease. This process can help a law firm provide services faster and more efficiently than ever before. Still not using a document automation software in your law firm? Take a look at these top six benefits of legal document automation in the infographic below:

Top 6 Benefits of Legal Document Automation

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Ep 58: Go Paperless with Document Automation https://www.rocketmatter.com/podcast/ep-58-go-paperless-with-document-automation/ https://www.rocketmatter.com/podcast/ep-58-go-paperless-with-document-automation/#respond Tue, 27 Nov 2018 16:07:02 +0000 https://www.rocketmatter.com/?p=27551 The paperless trend continues on this week’s Green Tuesday edition of the 10 Minute Law Firm Podcast! Hosts Lisa Pansini and Larry Port talk about how to go paperless using document automation. You won’t want to miss this informative episode (Think of the trees! 🌳) Want to learn more about taking your law firm paperless? Join […]

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The paperless trend continues on this week’s Green Tuesday edition of the 10 Minute Law Firm Podcast! Hosts Lisa Pansini and Larry Port talk about how to go paperless using document automation. You won’t want to miss this informative episode (Think of the trees! 🌳)

Want to learn more about taking your law firm paperless? Join us for our Annual Paperless Webinar tomorrow, November 28th, at 2PM ET! Click here to register.

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Make This Thanksgiving Last the Rest of Your Life https://www.rocketmatter.com/general/make-this-thanksgiving-last-the-rest-of-your-life/ https://www.rocketmatter.com/general/make-this-thanksgiving-last-the-rest-of-your-life/#respond Wed, 21 Nov 2018 17:21:54 +0000 https://www.rocketmatter.com/?p=27544   It’s no secret that Thanksgiving is a day to think about what you’re grateful for in your life. However, Thanksgiving is not the only day that I do this. In fact, I approach this gratitude business very seriously. I’ve woven a whole gratitude-harvesting daily mechanism into my life.  This has been going on now for about two […]

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thanksgiving

 

It’s no secret that Thanksgiving is a day to think about what you’re grateful for in your life. However, Thanksgiving is not the only day that I do this. In fact, I approach this gratitude business very seriously.

I’ve woven a whole gratitude-harvesting daily mechanism into my life.  This has been going on now for about two years, and it’s made a significant improvement in my optimism and contentedness.

Every day, when I plan my day, I write down three things I’m genuinely grateful for in my daily planner.  For example, this morning I logged the following:

  • My wife.
  • My co-author Dave Maxfield.
  • Indian buffets (and naan bread…mmmm….naan bread…).

I usually end up picking a major family relationship in my life.  I also frequently pick people I work with that make my work-life special or very rewarding.  However, I also like to think about things that make life more enjoyable and easier. The kind of things we take for granted, such as:

  • Being able to travel across the country in five hours.
  • Advil.
  • Air conditioning.
  • Antibiotics.

Kinda funny, but kinda not at the same time.  Travel back in time three or four generations and you don’t have any of those things.

The brain scientists say your mind cannot simultaneously process gratitude and anger. Therefore, by focusing on gratitude, you’re unable to to ruminate and think ill of others or the world.  For this reason, any happiness consultant, regimen, or self-help book worth their salt will advise keeping a gratitude diary.

My wife and I attempted to incorporate the gratitude drill into our family dinners.  We made it a game: Everyone has to go around the table, and each say our three things. This lasted about two weeks and we ran out of steam, but the gratitude game serves as a good impromptu activity that we sometimes fall back on when any of us are feeling particularly grumpy or down for any reason.

Thanksgiving, then, is kind of an extra special day for me.  Since gratitude is such a cornerstone of my life and thought-process, it’s like a pilgrimage to Jerusalem for my habit. The entire country takes a day off and celebrates the sacred power of the simple but profound act of giving thanks.

 

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How Lawyers Should (and Shouldn’t!) Answer Phone Calls https://www.rocketmatter.com/general/how-lawyers-should-and-shouldnt-answer-phone-calls/ https://www.rocketmatter.com/general/how-lawyers-should-and-shouldnt-answer-phone-calls/#respond Thu, 15 Nov 2018 14:59:45 +0000 https://www.rocketmatter.com/?p=27453   Early in my solo practice, before I knew anything about building a client-centered law firm, I came up with a brilliant plan. I was tired of getting interrupted by phone calls, so I decided to just send all calls to voicemail and block off time to return them at 10am and 3pm every weekday. […]

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how lawyers should answer phone calls

 

Early in my solo practice, before I knew anything about building a client-centered law firm, I came up with a brilliant plan. I was tired of getting interrupted by phone calls, so I decided to just send all calls to voicemail and block off time to return them at 10am and 3pm every weekday.

This was my outgoing voicemail message: “You have reached The Glover Law Firm. Please leave your phone number, email address, and a short message. I return calls at 10am and 3pm every day, and I will return your call at that time.”

So I stopped answering the phone all day. Then, at 10am and 3pm I would open up my inbox and return any calls and reply to any emails that required a response. (I also paid for an email transcription service, so all my phone calls were transcribed and emailed to me.) I loved it.

However, I realized that in terms of the way I was treating my clients and running my practice, it was actually a terrible idea. There were better ways out there. Here’s what I learned:

A Self-Centered Practice vs. a Client-Centered One is Never the Answer.

I justified not answering the phone because I didn’t have a practice area with a lot of competition. My potential clients were unlikely to have a list of consumer lawyers to call instead if I did not answer the phone.

In other words, my clients didn’t have anywhere else to go, so I figured I could treat them however I wanted to. I’ve realized this is the literal opposite of being client-centered. It was completely self-centered.

Over the years, I have encountered other lawyers with similar voicemail messages to the one I used to have. I have even received a similarly-phrased email autoresponder. Placing a call only to hear a cold “I’ll get back to you at my convenience” feels a bit like showing up to your doctor appointment on time and being told to wait while your doctor chats about sports in the hallway.

Just to be clear: The technique I was using was inconsiderate and ineffective. It makes your clients feel bad and encourages your potential clients to find another law firm that does answer the phone.

There’s a Right Time and Way to Answer Your Phone.

What I wish I would have done—and what I eventually did—is communicate with the client according to their preferences. If clients call me, they should get a cheerful “Hello!” within a few rings. If clients email me, they should get a response within a few hours. If clients text me, I should have a plan for handling that, too.

As long as your clients’ expectations are reasonable, you should meet them. That goes for communication preferences as well as everything else that goes into the attorney-client relationship. And if you advertise your phone number there is nothing unreasonable about expecting someone to pick up the phone when it rings. Otherwise, why even have a phone number?

That doesn’t mean you have to be the one who answers the phone. Maybe you are like me and you aren’t always cheerful when you answer the phone if you are in the middle of something. Also, you’re probably too busy to answer every single call. There is a simple solution: Hire someone who can be cheerful and who can handle every call, like a receptionist (even a virtual one).

The Key is Putting Clients First.

There’s much more to building a client-centered law firm than phone calls, of course. It starts with empathy—putting yourself the shoes of your clients and potential clients. If you were them, would you be happy with the way your firm answers the phone? With your law firm website? With the way you greet visitors to your office?

Consider finding a “secret shopper” (a friend will work, if you trust him or her to be brutally honest) to call your firm and give you feedback on their experience. Also, use Net Promoter Score with your current and former clients to identify things you could do to improve their experience.

The point isn’t to sacrifice everything to please your clients, but to find ways to meet or exceed your clients’ reasonable expectations. And making sure callers get a friendly greeting every time is a good place to start.

Sam Glover is the founder of Lawyerist.com, the best place for lawyers to learn how to start, manage, and grow a modern law practice, and home to the community of innovative lawyers building the future of law.

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Wednesday Wisdom- Custom LEDES Field Mapping https://www.rocketmatter.com/general/wednesday-wisdom-custom-ledes-field-mapping/ https://www.rocketmatter.com/general/wednesday-wisdom-custom-ledes-field-mapping/#respond Wed, 14 Nov 2018 15:14:40 +0000 https://www.rocketmatter.com/?p=27540 With Rocket Matter’s Insurance Defense package, you now have the ability to configure your LEDES mapping and customize the data behind your LEDES headers. You can edit LEDES mapping on a global level so that all matters use the same customized mapping OR you can take it a step further and edit LEDES mapping by […]

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With Rocket Matter’s Insurance Defense package, you now have the ability to configure your LEDES mapping and customize the data behind your LEDES headers.

You can edit LEDES mapping on a global level so that all matters use the same customized mapping OR you can take it a step further and edit LEDES mapping by client. This way, you can address individual claim needs.

No one gives you LEDES customization like Rocket Matter!

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How Lawyers Can Turn Losing into Winning https://www.rocketmatter.com/general/how-lawyers-can-turn-losing-into-winning/ https://www.rocketmatter.com/general/how-lawyers-can-turn-losing-into-winning/#respond Fri, 09 Nov 2018 13:17:44 +0000 https://www.rocketmatter.com/?p=27448   When I was a first-year law student, my Constitutional Law professor announced that he originally wanted to be a trial lawyer, but after losing his first ten trials, he decided he better teach law than practice it. My initial reaction was that maybe he shouldn’t have shared that, but now I understand that he […]

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turn losing into winning

 

When I was a first-year law student, my Constitutional Law professor announced that he originally wanted to be a trial lawyer, but after losing his first ten trials, he decided he better teach law than practice it. My initial reaction was that maybe he shouldn’t have shared that, but now I understand that he was simply making lemonade out of lemons.

Due to the fact that I myself have practiced law for decades, I have had some time to think about how lawyers deal with loss. What I’ve learned is that it’s important to keep the right frame of mind so you can figure out how to turn “losing” into “winning.” Here’s how to hone that particular skill:

First, look for a learning lesson.  One thing that should always happen after a loss is some good old fashion introspection. The Law of Conflict dictates that when we lose, we learn something about ourselves. In other words, it’s ok to lose a case, but the key is to avoid doing it again (and again!) So evaluate the reasons why you lost. Maybe, for instance, you chose poorly when you accepted the case. Are you not screening your clients properly? Perhaps your ego was bigger than your eloquence. Correct what you can and move on.

Don’t eat the leftovers. If a client comes in the door who has been fired by a previous attorney, or has fired his last attorney, I strongly suggest you listen politely and then say, “No thanks!” I was sued once, and the plaintiff fired his attorney. The next attorney charged double the fee he thought it would cost to take his case. That attorney ended up losing and later told me he had no idea what he was getting into.

Trust your intuition. As you reflect on why you lost, consider whether you are doing things your inner voice tells you are wrong because you hope to win a big fee? Trust me, there are more important things in life than making money. Through my decades of practicing law, I learned if it didn’t smell right, I better withdraw. That served me very well.

Don’t take it personally. Many lawyers feel guilty when they lose. Many feel absolutely brilliant when they win.  However, when we make our job strictly about winning, we suffer. When we make the job about doing the best you can, you will always be a winner.

Realize that losing may be a gift in disguise. If losing becomes your new normal (or it stresses you out too much), then maybe getting into a less stressful area of the practice of law might be wise. Transactional work, estate planning, corporate law, taxation, or real estate are fruitful and don’t involve winning or losing. In other words, sometimes we are just in the wrong place at the wrong time. Consider whether you are in the right area of law and the right practice. Sometimes losing repeatedly can help you make important changes in your life.

About the Author

James Gray Robinson, Esq. was a third-generation trial attorney, specializing in family law, for 27 years in his native North Carolina up until 2004. Since then he has become an individual and business consultant who works with a wide range of people, professional organizations, and leading corporations. Robinson’s mission is for all people to have fulfilling, peaceful career experiences and work environments. At the age of 64, Gray passed the Oregon bar exam and is again a licensed attorney.

 

 

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