This year’s ABA TECHSHOW has been quite the event for Rocket Matter legal practice management software. On Wednesday, they announced their groundbreaking Microsoft Office 365 Integration. On Thursday, they brought us some brand-spanking new features such as conflict checking, interest fees, and more!
Today, Rocket Matter is proud to announce their partnership with Ruby® Receptionists, an amazing company that offers virtual and live answering services.
A virtual receptionist is an incredible tool that can help build attorney-client relationships. Ruby Receptionists are customer experience experts who are trained to help build trust from the very first interaction. And a great customer experience means that clients are more likely to call you back and ultimately refer their friends to you.
Ruby also understands that as a busy attorney, you can’t be by your phone 24/7. Ruby’s English and Spanish-speaking callers answer all of your calls ALL of the time (with optional evening and weekend service). Not only can Ruby help with customer service, they can also be an inbound sales tool. Imagine receiving detailed information about your callers’ needs and temperament. It’s these little details that allow for more effective follow-ups and more clients!
Ruby can also forward you your calls no matter where you are, so you’ll never feel the need to be tied down to your office or a landline!
You might be thinking: “That’s great, but what does this have to do with Rocket Matter?”
We’re glad you asked!
Ruby will automatically sync all of your firm’s calls, voicemails, and messages with Rocket Matter, saving you heaps of time by helping you avoid boring administrative work. They’ll also record the time you spend on each call, so you can bill accurately for them.
With Ruby Receptionists and Rocket Matter, you can rest assured knowing your clients’ calls are being handled with care, and you’ll have everything you need to take your customer service to the next level.
If you’re a Rocket Matter user, visit callruby.com/rocketmatter to get started with your Ruby service!
If you don’t have Rocket Matter but want to get started, visit rocketmatter.com/try-us today!