We at Rocket Matter are beyond proud to announce that we have won the prestigious Silver Stevie Award for Customer Service Department of the Year. 2021 marks the seventh consecutive year Rocket Matter has won a Stevie, putting it in a league of its own among legal software providers.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 160 professionals worldwide in nine specialized judging committees.
“Supporting law firm professionals means more than basic tech support and guidance, it requires a unique depth of knowledge about best practices and the inner workings of law firms,” says Kimaree Beyrent, Director of Customer Support at Rocket Matter.” I am so proud of our team for their continued commitment to evolving in our sector, and for creating lasting and meaningful solutions to everyday problems.”
Rocket Matter customers enjoy access to a friendly U.S.-based support team, available 24-7 by email and from 8am to 8pm EST by phone and live chat. The team also offers free training in live webinars twice a day, Monday through Friday. In addition, support staff assists with onboarding, customized training, and migrating data from old systems or competitors into Rocket Matter. Additionally, support offers professional services for Rocket Matter’s many automated features, such as setting up document templates, customized invoices, and matter templates.
As always, we are very proud of our exceptional customer support team here at Rocket Matter. Congratulations on this much-deserved award!