We at Rocket Matter are ecstatic to announce that we have won the prestigious Silver Stevie Award for Customer Service Department of the year for companies up to 100 employees. 2018 marks the fourth consecutive year Rocket Matter has won a Stevie, putting it in a league of its own among legal software providers.
More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees.
“For years, legal consumers have been stuck with large, monolithic companies that offer a poor customer experience,” says Kimaree Beyrent, Director of Customer Support at Rocket Matter. “Our job at Rocket Matter is to make the lives of lawyers a whole lot easier, so our amazing support team has completely bucked that trend. We assure legal professionals that they will receive excellent treatment and white-glove service with their legal software provider.”
Rocket Matter customers enjoy access to a friendly U.S.-based support team, available 24-7 by email and from 8am to 8pm EST by phone and live chat. The team also offers free training in live webinars twice a day, Monday through Friday. In addition, support staff assist with onboarding, customized training, and migrating data from old systems or competitors into Rocket Matter. Additionally, support offers professional services for Rocket Matter’s many automated features, such as setting up document templates, customized invoices, and matter templates.
As always, we are very proud of our exceptional customer support team here at Rocket Matter. Congratulations for this much-deserved award!