Here’s the slide deck from the latest episode in our Legal Productivity webinar series: Walk a Mile in Their Shoes: How Law Firms Deliver Exceptional Client Service – with Kelli Proia.
The webinar recording is available on Rocket Academy.
A few lessons of note:
- See the person sitting across from you, not a legal matter
- Customer service is everyone at the firm’s responsibility, not the attorney’s only
- Set and manage client expectations
- Listen more than you talk
Webinar Outline: Exceptional Law Firm Client Service