Here’s the slide deck from the latest episode in our Legal Productivity webinar series: Walk a Mile in Their Shoes: How Law Firms Deliver Exceptional Client Service – with Kelli Proia.

The webinar recording is available on Rocket Academy.

A few lessons of note:

  • See the person sitting across from you, not a legal matter
  • Customer service is everyone at the firm’s responsibility, not the attorney’s only
  • Set and manage client expectations
  • Listen more than you talk

Webinar Outline: Exceptional Law Firm Client Service