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Rocket Matter Privacy Policy

At Rocket Matter, we understand the importance of privacy. Our privacy policy is intended to let you know how we collect and use the information we receive from www.rocketmatter.com, our informational website. Our policy covers:

1. What type of information is collected? How is it used?
2. With whom is information shared?
3. What is the opt-out policy?
4. How can information be corrected or updated?
5. Does Rocket Matter use cookies?
6. What kind of security does Rocket Matter use?
7. Links to other websites

Questions regarding our policies can be directed to our Rocket Matter Support Team. Our team can be reached via telephone at (888) 432-1LAW, Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern time. We may also be contacted via e-mail at privacy (at) rocketmatter (dot) com, or by regular mail to Rocket Matter, LLC, Privacy Director, P.O. Box 025250 #79142 Miami, Florida 33102-5250

Our policy may change from time to time, but we won’t enact a change that would reduce your privacy rights without advance notice to you. Changes to our policy will be posted on this page.

1. What information does Rocket Matter collect? How does Rocket Matter use the information collected?

In general, there are two types of information involved when you’re using the website – information you provide us by keying it in, and information we collect by monitoring and tracking.

When you key information in, such as when you download content or schedule a demo, you may provide us with your name, address, e-mail address, telephone number, and so forth. We may use this personally identifiable information to contact you about the Rocket Matter service, or to provide you with other information that we think you may be interested in. However, we don’t market or sell any of your personally identifiable information to any third party.

When you visit our website, our servers recognize information such as your domain, IP address and Web browser. The third-party marketing software we use (e.g. Google AdWords®, Microsoft adCenter®) may also recognize via the use of “cookies” that you have been at our website before, and may track your surfing behavior as you surf around our site. When we do get that type information, in general we may use it to try and tailor information to better fit what we think you may be interested in, to help us improve the experience of all of our website visitors, and to help us look for ways to continually upgrade and improve the performance of our website.  in addition to site content.

We may also use it to serve advertising to you after you’ve visited our website, a practice often referred to as “remarketing” or “retargeting”. (A description of Google’s Remarketing functionality can be found by searching here. By way of example, if you’re surfing the Web and seem to notice a high proportion of ads relating to a particular site or sites (including ours) that you’ve recently visited – that could be “remarketing” in action.

Some ad network providers provide you with the ability to opt-out of this type of experience via installing a special browser add-on. For example, Google Analytics Opt-out Browser Add-on is here. You can also opt-out of interest-based advertising delivered by Network Advertising Initiative member companies here. Some browsers also have settings you can change that can affect how information is collected or retained. The opt-out policy for information provided to you by Rocket Matter (e.g. a Rocket Matter newsletter) is noted in paragraph 3 below.

Just as with the personally identifiable information you key in, we don’t market or sell any of this information that we collect to any third party.

2. With whom does Rocket Matter share the information it collects?

We may use or disclose your personally identifiable information (such as your name, e-mail address, telephone number): (a) with your consent; (b) for technical and/or security issues relating to the propose operation of the website; (c) to protect our rights or the safety of the public; or (d) if we have a good faith belief that disclosing such information is required to comply with legal process. In addition, we may sell or transfer such data to a third party as part of (and in conjunction with) an acquisition, merger, or sale of assets of our company so long as such third party explicitly agrees to “step into our shoes” and itself abide by the terms of the privacy policy then in effect.

3. What is Rocket Matter’s “opt-out” policy?

From time to time we may contact you to share information about Rocket Matter, or about other products and services we believe may be of interest. If you do not want to receive e-mails or other messages from Rocket Matter you can click ‘Unsubscribe’ from an email or contact a Support Team member at support@rocketmatter.com to be removed from our Rocket Matter e-mail lists.

4. How can information be corrected or updated?

You may correct or update your personally identifiable information by contacting our Support Team during their normal business hours.

5. Does Rocket Matter use “cookies”?

Yes, Rocket Matter uses browser “cookies.” Cookies are files that are written to the user’s device and are read by the server so that the server knows you have visited before. In general, cookies are used so that users don’t have to re-enter data with each visit, to understand user preferences, to improve user experience, and to compile aggregate data about how our service is used.

Our website is intended for use by adults; it is not intended to be used by those under age 18. We will not knowingly collect any personally identifiable information from children under age 13. If we are notified by a parent or guardian that a child under age 13 has provided us with personally identifiable information, we will promptly delete it.

6. What kind of security does Rocket Matter use?

We recognize the importance our customers place on security. We exercise great care to secure personally identifiable we collect from the website. Our security measures include the use of physical security, encrypted communications, data isolation, threat modeling, continuous monitoring, backups and disaster recovery, and general system security.

In addition, we do not store any of your credit card data on our servers. A PCI compliant third-party vendor that specializes in the business of cashless payment processing manages our credit card data.

7. Links to Other Sites.

Our website may contain links to other websites that are created and maintained by others. Though the existence of a link on our website probably means that we think you’ll find the information interesting, we can’t guarantee the accuracy or completeness of anything on those websites, and we don’t assume any responsibility for anything contained on those sites. In addition, their privacy policies may be different than ours.

(V1.1 REVISED 2-15-13)