You must enjoy working on a team and possess strong communication and interpersonal skills. You’re going to be solving technical problems, so you’re going to need to be patient, come across as sympathetic on the phone, and love technology. Our software changes a lot so you need to be able to learn things quickly.
Your primary responsibility is to resolve customer problems related to using our software. Often times it’s a training role, requiring you to help people use our application for the first time. You will be in direct contact with our Level 2 engineers to understand what the problem is and how to reproduce it. You’re a great problem solver and enjoy helping people, providing satisfactory and timely resolutions for our customers.
You will need to build your expertise with our system, understanding the Rocket Matter product inside and out.
We are very interested in individuals who have a track record of finding creative solutions to unique problems, and who will thrive in challenging situations while providing high quality technical support for our valued customers.
We are looking for a diverse group of people for this role: people starting their careers, people who have been working for a while, or those who are looking for a way to jump back into the job force. Pay is commensurate with experience and education level.