Huh!? That stands for: What You Don’t Know You Don’t Know. You might still be thinking, Macs are easy, I can take care of it all myself for my eight-user firm and I don’t need help from anyone. How would you explain to a client that your service differs from LegalZoom, where they can pay $200 for a will? I am guessing it would revolve around expertise and all the little things they could not think of or foresee using LegalZoom that would come back to haunt them. Same applies here. Mac OS X is indeed very intuitive and easy to use, I’m not here to say otherwise.
But there is a LOT below the surface that needs to be considered, planned and addressed, that goes far beyond just daily Mac usage:
You need to be thinking about Mobile Device Management – how is the firm data stored on mobile devices secured and what policies do you have in place to regain control of firm data?
You need think about your network security.
How do you maximize the tools you are using?
How often are security definitions updated on your router?
Do you have a firewall that is properly configured on your network?
Is your wireless network secure?
Is your Guest wireless network properly configured (and secure)?
How is all of your data backed up and is it encrypted as well?
How is data being secured when employees leave? Got a plan for that?
Backups? Email? File Management? VPN Access?
And a whole lot more…
The biggest take away here is that your firm’s IT includes far more than just applying updates on your Mac and the role and state of your technology makes a giant impact on your firm’s profitability. Should the rainy day ever come when you need to prove before an Ethics Board whether you did your due diligence in protecting the Client-Attorney Privilege, you’ll be able to make your case. If you say you set everything up by yourself out of the box the best you could, it’ll be a tougher case to make.
In closing, I hope that I’ve challenged your belief about doing everything on your own. Where do you generate ROI and is your time well spent taking care of your IT. One last time: Just because you can doesn’t mean you should. Of course, I’m talking IT here, but this question applies to many things. Where are you spending your time?
And the other takeaway is that there is a lot more included when IT/Technology is discussed. There are many things that you don’t know you don’t know. The overwhelming majority of the law firms we support, when we first started, had many holes in their setups and in their security. They also had a lot of unnecessary bottlenecks that were costing their firm lots of lost productivity and there were many resources they already had but were not utilizing to their fullest and also many opportunities available to them they had not used. These are are things that are often unnoticed and therefore unused when managing your IT all by yourself.
In the next installment of this series, we will discuss the pros and cons of using an hourly IT consultant and how to work best with them to get the most value of that relationship.
ABOUT THE AUTHOR:
Tom Lambotte is CEO of GlobalMacIT, a company specializing in providing IT support to Mac-based law firms. Tom is the author of “Hassle Free Mac IT Support for Law Firms” and “Legal Boost: Big Profits Through an IT Transformation.” He is a popular speaker at national events such as ABA TECHSHOW and MILOfest, a Mac Lovin’ Lawyers Event. Twitter: @LegalMacIT.