[Webinar] Walk a Mile in Their Shoes: How Law Firms Deliver Exceptional Client Service
The better firms are at communicating with their clients, the better they will be at serving their clients. The better your firm serves its clients, the better the experience. A great experience with your law firm means happy clients, and happy clients will continue to hire you and recommend your firm to everyone.
When: Thursday, Jul 23, 2015 12:00 PM – 1:00 PM EDT
Speaker: Kelli Proia, Lawducate
In this free presentation, you will learn how to:
- Create the right firm culture to ensure your clients love their experience
- Deliver a WOW experience to clients that gets them talking about you
- Use technology to enhance the attorney-client relationship.
ABOUT THE SPEAKER:
Kelli Proia, is an attorney with a passion for business, the legal business, and she’s on a mission to turn smart lawyers into confident business people. Kelli spent 16 years working in both in-house and private practice as an intellectual property attorney.
When the Great Recession hit, she noticed that lawyers lacked the basic business skills necessary to run 21st century law practices, and that lack of knowledge was hurting the profession she loves. In response, Kelli founded Lawducate to teach the business skills and strategies that are successfully used every day in nearly every business sector across America, just adapted to meet the needs of attorneys.
Kelli blogs at lawducate.com, tweets at @lawducate, and you can reach her at firstname.lastname@example.org.