- What type of information is collected? How is it used?
- With whom is information shared?
- What is the opt-out policy?
- How can information be corrected or updated?
- What kind of security does Rocket Matter use?
- Links to other websites
Questions regarding our policies can be directed to our Rocket Matter Support Team. Our team can be reached via telephone at (888) 432-1LAW, Monday through Friday, 9:00 a.m. – 8:00 p.m. Eastern time. We may also be contacted via e-mail at privacy (at) rocketmatter (dot) com, or by regular mail to Rocket Matter, LLC, Privacy Director, P.O. Box 025250 #79142 Miami, Florida 33102-5250
Our policy may change from time to time, but we won’t enact a change that would reduce your privacy rights without advance notice to you. Changes to our policy will be posted on this page.
1. What information does Rocket Matter collect? How does Rocket Matter use the information collected?
In general, there are two types of information involved when you’re using the website – information you provide us by keying it in, and information we collect by monitoring and tracking.
When you key information in, such as when you download content or schedule a demo, you may provide us with your name, address, e-mail address, telephone number, and so forth. We may use this personally identifiable information to contact you about the Rocket Matter service, or to provide you with other information that we think you may be interested in. However, we don’t market or sell any of your personally identifiable information to any third party.
When you visit our website, our servers recognize information such as your domain, IP address and Web browser. The third-party marketing software we use (e.g. Google AdWords®, Microsoft adCenter®) may also recognize via the use of “cookies” that you have been at our website before, and may track your surfing behavior as you surf around our site. When we do get that type information, in general, we may use it to try and tailor information to better fit what we think you may be interested in, to help us improve the experience of all of our website visitors, and to help us look for ways to continually upgrade and improve the performance of our website.
We may also use it to serve advertising to you after you’ve visited our website, a practice often referred to as “remarketing” or “retargeting”. (A description of Google’s Remarketing functionality can be found by searching here. By way of example, if you’re surfing the Web and seem to notice a high proportion of ads relating to a particular site or sites (including ours) that you’ve recently visited – that could be “remarketing” in action.
Some ad network providers provide you with the ability to opt-out of this type of experience via installing a special browser add-on. For example, Google Analytics Opt-out Browser Add-on is here. You can also opt-out of interest-based advertising delivered by Network Advertising Initiative member companies here. Some browsers also have settings you can change that can affect how information is collected or retained. The opt-out policy for information provided to you by Rocket Matter (e.g. a Rocket Matter newsletter) is noted in paragraph 3 below.
2. With whom does Rocket Matter share the information it collects?
3. What is Rocket Matter’s “opt-out” policy?
From time to time we may contact you to share information about Rocket Matter, or about other products and services we believe may be of interest. If you do not want to receive e-mails or other messages from Rocket Matter you can click ‘Unsubscribe’ from an email or contact a Support Team member at email@example.com to be removed from our Rocket Matter e-mail lists.
4. How can information be corrected or updated?
You may correct or update your personally identifiable information by contacting our Support Team during their normal business hours.
5. Does Rocket Matter use “cookies”?
Yes, Rocket Matter uses browser “cookies.” Cookies are files that are written to the user’s device and are read by the server so that the server knows you have visited before. In general, cookies are used so that users don’t have to re-enter data with each visit, to understand user preferences, to improve user experience, and to compile aggregate data about how our service is used.
Our website is intended for use by adults; it is not intended to be used by those under age 18. We will not knowingly collect any personally identifiable information from children under age 13. If we are notified by a parent or guardian that a child under age 13 has provided us with personally identifiable information, we will promptly delete it.
6. What kind of security does Rocket Matter use?
We recognize the importance our customers place on security. We exercise great care to secure personally identifiable we collect from the website. Our security measures include the use of physical security, encrypted communications, data isolation, threat modeling, continuous monitoring, backups and disaster recovery, and general system security.
In addition, we do not store any of your credit card data on our servers. A PCI compliant third-party vendor that specializes in the business of cashless payment processing manages our credit card data.
7. Links to other sites.
Our website may contain links to other websites that are created and maintained by others. Though the existence of a link on our website probably means that we think you’ll find the information interesting, we can’t guarantee the accuracy or completeness of anything on those websites, and we don’t assume any responsibility for anything contained on those sites. In addition, their privacy policies may be different than ours.
8. Rocket Matter and the GDPR
Rocket Matter’s data security measures, policies, and practices ensure that the data processed on behalf of our customers is well-protected and in line with the requirements of the GDPR. A big part of the GDPR covers an individual’s data rights, which we support, including but not limited to:
- Data portability on demand
- Data destruction
- Data protection by design and by default
We’re also continuing to improve our network monitoring and update our breach procedures per the GDPR guidelines.
We’re documenting how all of our data is collected, where it is stored, and how it is used.
If you’d like a signed DPA or would like to speak with our DPO, please email us at firstname.lastname@example.org.
To obtain a list of our data subprocessors, please email email@example.com.
9. Rocket Matter and the CCPA
This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect, to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.
In the last 12 months, we collected the following categories of personal information: identifiers (such as name and contact information), commercial information (such as products/services purchased), internet or other electronic network activity information (such as browsing behavior), geolocation data, audio, electronic, visual or similar information (such as profile pictures or customer support call information), and inferences we make (such as preferred activities). For more details about the personal information we collect, including the categories of sources, please see section 1 above. We collect this information for the business and commercial purposes described in section 1 above. We share this information with the categories of third parties described in section 2 above.
Rocket Matter does not sell the personal information we collect (and will not sell it in the future without providing a right to opt out). Please note that we do use third-party cookies for our advertising purposes as further described in section 5 above.
If you have additional questions or requests related to your rights under the CCPA, you can contact a Support Team member at firstname.lastname@example.org.