Case Study: Rocket Matter's Speedy Time and Billing Lets the O'Brien Law Group Focus on Clients
O’Brien Law Group LLC in Northeastern Pennsylvania, have an extensive Oil and Gas practice, as well as Commercial Real Estate, Business Transactions, Bank Regulatory and Securities Transactions.
The firm needed a practice management solution and Michelle O’Brien decided that it should be cloud-based. “After spending weeks evaluating software solutions,” Michelle says, “Rocket Matter was clearly the best.”
Better time tracking and speedy billing
“Before Rocket Matter, we used paper to track time and then we would input that time onto a spreadsheet and then create invoices from scratch to send to clients,” says Michelle. Rocket Matter’s Bill As You Work™ technology makes time capture a breeze. The intuitive time and expense capture screens are optimized for efficient time entry from anywhere in the application.
“Our old system required us to spend days to send out client invoices,” says Michelle. “With Rocket Matter that process has been reduced to hours.” With Rocket Matter, client bills are created in one fell swoop, in PDF, Word,® WordPerfect®, or Excel® formats.
Rocket Matter has simplified our internal billing system, which provides us with more time to focus on client service and less time on administration.
“Our law firm uses Apple products exclusively. Rocket Matter stood out as the clear choice in delivering a billing, document, contacts and time management program across MacBook Pros, iPads and iPhones,” says Michelle.
Check out Rocket Matter’s native iPhone app!
Portal simplifies communications with clients
“Rocket Matter has allowed us to simply and quickly upload client work product. Add a document to our client portal and the client gets a professional message indicating that a client document is ready to view,” says Michelle. “In addition, the Client Portal has allowed us to subtly request payment of our invoices via credit card online. LawPay, through our Client Portal, allows clients to easily pay their invoices online.”
Rocket Matter’s secure Client Portal lets attorneys share documents, update calendar events, invoice clients and receive payments.
The Rocket Matter client portal has become an indispensable differentiator between our firm and other firms in our market area. When we started using the confidential Client Portal, we immediately noticed that our clients felt that we were more professional and sophisticated than most lawyers that they had used in the past.
Fast payments and increased cash flow with LawPay integration
Rocket Matter integrates with LawPay, a leading credit card merchant service exclusively designed for attorneys, and recommended by over 80 bar associations. “Before instituting LawPay, we would receive 2-4 credit card transactions a year,” says Michelle. “Now with LawPay, we average 4 credit card transactions a month and the number keep going up.”
Our cash flow has increased significantly with faster client payments through LawPay.
Rocket Matter’s native iPhone and Android apps, and mobile site, lets lawyers work from wherever they are, on whatever device they prefer. “We utilize iPads to access Rocket Matter on a regular basis,” says Michelle. “Rocket Matter’s mobile device functionality has made our law firm more efficient, while improving our ability to deliver client services on the run.”
“The Rocket Matter support team has consistently delivered timely solutions to our technical questions,” says Michelle. And, after more than a year of seamless time tracking, billing and invoicing, and a portal that facilitates client communications and speedy payments, Michelle and the O’Brien Law Group are happy with their choice of practice management software:
After using Rocket Matter for over a year, we are thrilled with the decision, except that we wish we made the move sooner.