[Webinar Wrap-Up] Law Firms: How to Deliver Exceptional Client Service

Here’s the slide deck from the latest episode in our Legal Productivity webinar series: Walk a Mile in Their Shoes: How Law Firms Deliver Exceptional Client Service – with Kelli Proia.

The webinar recording is available on Rocket Academy.

A few lessons of note:

• See the person sitting across from you, not a legal matter

• Customer service is everyone at the firm’s responsibility, not the attorney’s only

• Set and manage client expectations

• Listen more than you talk

Webinar Outline: Exceptional Law Firm Client Service