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    [Webinar Wrap-Up] Law Firms: How to Deliver Exceptional Client Service


      Here’s the slide deck from the latest episode in our Legal Productivity webinar series: Walk a Mile in Their Shoes: How Law Firms Deliver Exceptional Client Service – with Kelli Proia.

      The webinar recording is available on Rocket Academy.

      A few lessons of note:

      • See the person sitting across from you, not a legal matter
      • Customer service is everyone at the firm’s responsibility, not the attorney’s only
      • Set and manage client expectations
      • Listen more than you talk

      Webinar Outline: Exceptional Law Firm Client Service

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