We at Rocket Matter are beyond proud to announce that we have won the prestigious Silver Stevie Award for Sales and Customer Service for companies up to 100 employees. 2020 marks the sixth consecutive year Rocket Matter has won a Stevie, putting it in a league of its own among legal software providers.
More than 2,600 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Finalists were determined by the average scores of more than 180 professionals worldwide in seven specialized judging committees.
“I’m extremely proud to be part of a team that is so resolved to eliminate problems and inefficiencies quickly and with a smile,” says Kimaree Beyrent, Directof of Customer Support at Rocket Matter. “As Rocket Matter supports law firm users in every practice area worldwide, this team has consistently delivered the highest quality of customer support in our marketplace and I’m very excited to celebrate this Silver win with them!”
Rocket Matter customers enjoy access to a friendly U.S.-based support team, available 24-7 by email and from 8am to 8pm EST by phone and live chat. The team also offers free training in live webinars twice a day, Monday through Friday. In addition, support staff assists with onboarding, customized training, and migrating data from old systems or competitors into Rocket Matter. Additionally, support offers professional services for Rocket Matter’s many automated features, such as setting up document templates, customized invoices, and matter templates.
As always, we are very proud of our exceptional customer support team here at Rocket Matter. Congratulations for this much-deserved award!