Managed Services in the Apple World is a fairly new model, with less than 100 all-Mac Managed Service Providers in the nation. This means many Mac-based law firms looking for a proactive support option often only come across Windows-based Managed Service Providers who say they can support Macs.
The number ONE issue with most Windows-centric Managed Service Providers supporting Macs is that it is financially impossible for a Windows-shop to provide the same level of support to Macs as they do to PCs. They cannot justify spending the same amount of resources on training, tools and support for the 5-10% of their computers that are Macs. Because of this you will not receive the same caliber of support provided to their PC users. In the majority of cases, when they say they can support Macs, they have one person who’s the “Mac expert.” When that person is out of the office, Mac-using clients are out of luck.
Simply becoming Apple Certified does NOT make one an expert. It is a step in the right direction, however, there is still a long way to becoming proficient at supporting Macs. I have heard many stories where the client ended up knowing more about Macs than the support person they are speaking with! Talk about a horrible experience. If you are an all-Mac law firm, you need to do extra diligence if you are considering hiring on a Windows-centric IT company to support your firm. Not everyone out there is negligent in this area, but sadly I can say from experience that the majority are not able to fully support Macs.
To find out more about these options and the 10 pillars of running a secure, productive Mac-based law firm, join our webinar: How to Run a Mac-Based Law Firm.
ABOUT THE AUTHOR:
Tom Lambotte is CEO of GlobalMacIT, a company specializing in providing IT support to Mac-based law firms. Tom is the author of “Hassle Free Mac IT Support for Law Firms” and “Legal Boost: Big Profits Through an IT Transformation.” He is a popular speaker at national events such as ABA TECHSHOW and MILOfest, a Mac Lovin’ Lawyers Event. Twitter: @LegalMacIT.